Frequently Asked Questions

For General Inquiries?

Email us at 

What is the warranty on my 6 Pack Fitness bag?

All 6 Pack Bags come with a 1 year limited warranty from the date of purchase (Proof of purchase is necessary). Contact our Customer Service team via email at Our Customer Service team is here Monday-Friday, 8AM - 6PM MST to help make sure you are ready to travel fit!


Can I cancel my order?

We will do our best to cancel your order if you have not yet received tracking information. However, cancellations are not guaranteed once they are packaged and ready to go.

How do I check on my order?

Login into your account, or email us at 


How do I care for my containers?

Check out our blog post about container care!

Hand washing your containers will increase their lifespan. However, they are dishwasher safe. If you wash them in a dishwasher, remember to place them on the TOP RACK ONLY. If your containers become stained from tomato sauce or other substances, make a paste of baking soda and warm water and leave it in your container over night. You should have fresh, clean containers to look forward to in the morning. If odor is an issue, use some vinegar and scrub clean. Our containers are microwave safe, but for longer life, it is recommended that you pack a microwave safe plate in your 6 Pack Bag and transfer the food from container to plate when it’s time to heat up your food. If you must microwave your containers, keep zap-time to a minimum and never, under any circumstance, should you microwave your lids. Again, DO NOT MICROWAVE YOUR LIDS. This is a sure fire way to warp your lids, and once they warp, they will no longer be functional.  



Is the 6 Pack Bags available in any stores?

Click Here to find a store near you.


Where's my tracking number? What if my tracking number does not work?

Within 48 hours of placing your order you should receive an email asking you to confirm your email address. Once you confirm it, you will receive an email with your tracking number as soon as the bag ships. Please send an email to   if you do not receive your tracking number in the next 4 business days. Packages in the FedEx system receive scans at various points between pickup and delivery. It is not unusual for a package to go more than 24 hours without a scan while in transit – your package may be traveling as intended. It might take up to 24 hours for your tracking number to go live, so please try again later.


What comes with the bag?

Inspiration. Motivation. Maximum efficiency for all your nutritional needs.
They also come with all the gel packs and containers you need to start traveling fit. Please note that the number of containers and gel packs varies with the model and size of your bag.


Which backpack is right for me? 

Check out our YouTube video all about the different backpacks we sell and their relative sizes. 



Will my old Sure Seal containers and gel packs fit in the new bags?

Sure Seal Containers will fit in the Innovator. The Voyager Back Pack and Executive Briefcase will require new sized Sure Seals and Gel Packs (each bag is pre-loaded with both packs and containers).


I have a wholesale inquiry, who do I talk to?

For information on becoming a wholesale partner, please email:  


Can I use ice in a 6 Pack Bag?

No. Our Bags are not Coolers. We recommend our line of gel packs, or other self contained cooling packs that slot into the core of the bags.